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Our approach to cancellations, refunds, and payment disputes for project engagements.
This policy outlines how Coding Warriors handles refunds, cancellations, advance payments, milestone payments, and payment disputes for project engagements and services.
Effective from August 26, 2026Coding Warriors Software Solutions LLP provides custom software development, website development, mobile application development, SaaS solutions, integrations, maintenance, automation, design, and other technology services.
Because many of our services involve custom, project-based work and dedicated allocation of development resources, refund eligibility depends on the nature of the service, the payment structure, the stage of the project, work already completed, third-party costs incurred, and the applicable project agreement.
This Refund Policy applies to payments made for Coding Warriors services unless a separate written agreement, proposal, statement of work, quotation, invoice, or contract contains different refund terms.
Where a signed project agreement contains specific cancellation or refund provisions, those provisions will take precedence over this general Refund Policy for that project.
Coding Warriors may use different payment structures depending on the project and client requirements.
A project may be paid through:
The applicable proposal, quotation, invoice, statement of work, or project agreement will specify the payment structure and applicable payment obligations.
Projects may require an advance payment before work begins. An advance payment may be used to reserve development resources, begin discovery and planning, allocate team members, configure project infrastructure, purchase or reserve required resources, and commence development activities.
Once project work has commenced, an advance payment is generally not refundable to the extent that it corresponds to work performed, resources committed, project preparation, or other costs incurred for the engagement.
If a project is cancelled before meaningful work has commenced, Coding Warriors may evaluate the refundable amount based on the actual work performed, resources committed, non-recoverable expenses, and the terms of the applicable project agreement.
Any refund determination remains subject to applicable law and any specific written agreement between the parties.
Where a project is divided into milestones, each milestone represents an agreed stage of work, development, delivery, or project progress.
Refund eligibility following cancellation may be assessed based on:
Payments relating to work already completed or deliverables already delivered are generally non-refundable.
Where a milestone has not yet commenced, the amount attributable to that unstarted milestone may be considered for refund, subject to any applicable advance, committed costs, non-refundable expenses, and the applicable agreement.
Where a milestone is partially completed, any potential refund will be evaluated against the proportion of work completed and costs already incurred.
After substantial completion of the agreed project scope, Coding Warriors may provide the project through a staging or testing environment for client review.
Unless otherwise specified in the applicable project agreement, the client will have 7 calendar days from the date the project is made available for testing to review the agreed functionality and report in-scope bugs or defects.
Valid bugs that fall within the agreed project scope will be reviewed and addressed by Coding Warriors within a reasonable period.
New features, additional functionality, redesigns, changes to approved requirements, or other requests outside the agreed scope are not considered defects and may require additional fees and development time.
Once the applicable testing period has ended, or the client has provided approval, the project may be treated as accepted for the purposes of project completion, final invoicing, and production deployment, subject to the applicable agreement.
If a client wishes to cancel an active project, the client should notify Coding Warriors in writing as early as possible.
Upon receiving a cancellation request, Coding Warriors may review:
Cancellation does not automatically create a right to a full refund. The client remains responsible for payment for work already performed and approved or incurred project expenses.
Where a refund is applicable, the refundable amount will be determined after considering the factors above and the terms agreed for the project.
Subject to applicable law and any different written agreement, payments will generally not be refundable to the extent they relate to work already performed, delivered, or accepted.
Examples may include:
A change of mind after completion or acceptance of the agreed work does not by itself create an entitlement to a refund.
Completion of development, delivery of a staging version, or completion of the client testing period does not waive any outstanding payment obligation.
Unless otherwise agreed in writing, all amounts due for the applicable project must be paid before final production deployment, production handover, or transfer of applicable production credentials.
If outstanding amounts remain unpaid after the applicable testing or acceptance period, Coding Warriors may suspend further development, deployment, support, hosting, staging, or other project-related services.
If the outstanding amount remains unpaid for 15 calendar days after the applicable testing or acceptance period has ended, Coding Warriors may provide written notice requiring payment and completion of the necessary production-deployment process.
If payment remains outstanding after such notice, Coding Warriors may suspend or remove the project from its development, staging, testing, or hosting environment, subject to the applicable project agreement and applicable law.
If a project is removed due to prolonged non-payment or termination, Coding Warriors may delete project files from its active development, staging, or hosting environment. Unless otherwise agreed in writing, Coding Warriors does not guarantee that such files will remain available for recovery after removal.
Clients are responsible for maintaining appropriate copies of their project files, content, databases, credentials, and other client-owned information.
Some projects require Coding Warriors to purchase, configure, or pay for third-party products and services on behalf of the client.
These may include:
Third-party costs that have already been paid, purchased, activated, or committed on behalf of the client are generally non-refundable by Coding Warriors, subject to the refund or cancellation terms of the relevant third-party provider.
Where a third-party provider issues a refund to Coding Warriors for a client-specific purchase, any applicable refund to the client may be processed after considering the provider's refund, cancellation, and processing conditions.
Refund requests should be submitted in writing using the contact details provided below.
A refund request should include:
We may request additional information where necessary to review the request.
Where a refund is approved, Coding Warriors will communicate the applicable refund amount and processing method. Refunds will generally be processed using the original payment method where reasonably possible, subject to payment-provider requirements.
Processing times may depend on the payment gateway, bank, card issuer, or other financial institution involved.
Any applicable transaction fees, gateway charges, currency-conversion charges, or other non-recoverable processing costs may be deducted where permitted by the applicable agreement and law.
If you believe a payment was made in error, was incorrectly charged, or does not reflect the agreed project scope, please contact us in writing as soon as possible.
We encourage clients to contact Coding Warriors before initiating a payment dispute or chargeback so that we can review the matter and attempt to resolve it directly.
Where a payment dispute or chargeback is initiated, Coding Warriors may provide relevant transaction, invoice, project, communication, delivery, testing, and acceptance records to the applicable payment provider or financial institution.
Initiating a chargeback does not automatically cancel the client's contractual payment obligations or other obligations under the applicable agreement, subject to applicable law.
We encourage direct communication first, as most billing concerns can be reviewed and resolved efficiently when the relevant project and payment information is available.
For questions about a specific payment, cancellation, refund request, or this Refund Policy, please contact us using the details below.
Email: hello@codingwarriorss.com
Phone: +91 95195 58566
Address: Coding Warriors Software Solutions, Lucknow, Uttar Pradesh, India - 226024
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